Independent Living Center
of the North Shore and Cape Ann, Inc.

ILCNSCA Restaurant Accessibility
Survey Project (RASP) Results

This project and this publication have been subsidized by the North Shore Self Help Group, the founders and current day supporters, of the Independent Living Center of the North Shore and Cape Ann, Inc.

In July 2001 the ILCNSCA began a new program for volunteers of the Center in line with our desire to increase community accessibility as well as our goal to encourage more folks, especially folks who have disabilities, to gain the skills to become community access monitors. These ILCNSCA goals and ideological as well as financial support from the North Shore Self-Help Group lead to the Restaurant Accessibility Survey Project or RASP. This booklet is a compilation of all surveys performed from July 2001 through May 2007. There have been a variety of volunteers who have applied to be RASP participants, underwent a CORI, attended training through ILCNSCA coordinated by Shawn McDuff, Director of Access and Advocacy, and selected restaurants to survey. Each restaurant received a letter prior to the visit indicating that a survey would be occurring, introducing the RASP volunteer as the surveyor, and opening up communication with the establishment and ILCNSCA. The volunteer was able to visit the restaurant and have a meal with one guest while doing the survey. Each volunteer wrote up their survey results and sent those to Shawn McDuff for final review. Many surveys have been published in our Quarterly newsletter, The Independent Times, and copy of survey sent to each restaurant. Some restaurants have chosen to work with the Center to improve their accessibility based upon the RASP report.

Restaurants were rated on a scale of 6 to 1, with 6 being the highest rating. We have listed the rating and assigned the wheelchair symbol as our visual rating system.

We at ILCNSCA dedicate this booklet to Gil Adrien and Joan Nielsen of the North Shore Self Help Group.

We also thank the following RASP surveyors, all ILCNSCA volunteers, who completed the surveys: Julia Angelopolus; Margo Bane; Bonnie Barish; Paul Campbell; Lloyd Caswell; Sally Chisolm; Meghan Coughlin; Mary Dennesen; Michael Dolan; Kathy Forbes; Donna Garber; Marilyn Huggins; Ann Jones; Daniel Maloney; Stephanie Maloney; Sarah MacIsaac; Dave Martel; Pat Martin; Peter McLaughlin; Tom Muxie; Joseph O'Brien; Charles Reardon; Katherine Ruben; Edward Webb.

The survey results are listed alphabetically by community starting with Beverly restaurants, followed by Danvers, Essex, Gloucester, Hamilton, Ipswich, Lynn, Lynnfield, Manchester, Marblehead, Middleton, Peabody, Reading, Rockport, Rowley, Salem, Saugus, Swampscott, and Wakefield. We hope it is useful for you when deciding where to dine on the North Shore and Cape Ann. If you would like to become an ILCNSCA volunteer and a RASP surveyor, contact Shawn McDuff at smcduff@ilcnsca.org with an email that has RASP in the subject or call Shawn at 978-741-0077 x.14.

ILCNSCA does not discriminate on the basis of race, color, national origin, sex, age, religion, familial status, sexual orientation or disability. ILCNSCA is funded through a combination of federal, state, local and private grants as well as membership and private donations.

Beverly

Acapulco's - 900 Cummings Ctr., Beverly, MA 01915 (978) 232-0100

Parking : There is HP parking close to the restaurant but no "van accessible" parking.

Entrance : The door is wide enough for a wheelchair but it is difficult to open and there is a high threshold.

Seating : There are plenty of accessible tables and ample room to travel through restaurant.

Restrooms : Grab bars are installed properly. Soap and paper towel dispensers are fine. There are no obstacles inside the restrooms.

Communication : No Braille, large print or cassette menus are available. There are no ASL interpreters.

Service : Restaurant personnel are polite and meet your disability needs.

Comments : The staff is very friendly but entrees are relatively expensive.

Rating : 4. (rating points given for parking, seating, restrooms and service)

Date of Survey : 2004

Bertucci's - 27 Enon Street , Beverly, MA 01915 (978) 927-6866

Parking : Offered ample accessible parking.

Entrance : The ground floor entrance allowed easy passage for someone using a wheelchair.

Seating : Even though the majority of tables were fixed, there were enough non-fixed tables with enough knee space for a person using a wheelchair.

Restrooms : The restrooms were accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant staff was friendly and respectful.

Comments : Overall, the Surveyor would recommend this restaurant.

Rating : 4 . (rating points given for parking, seating, restrooms and service)

Date of Survey : December, 2001

Beverly Airport Cafe - 31 P Henderson, Beverly, MA 01915 (978) 927-0070

Parking : There was handicapped parking available and it was close to the entrance.

Entrance : The entrance door was wide enough for a person using a wheelchair, the door was easy to open, the threshold was easy to walk/roll over and there was room to maneuver a wheelchair in the vestibule.

Seating : The seating and tables were fully accessible.

Restrooms : The restrooms were fully accessible, with no obstacles leading to or inside restroom.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the surveyor with respect.

Rating : 5 . (rating points were given for parking, entrances, seating, restrooms and service.)

Date of Survey : July 12, 2006

Beverly Depot - 10 Park St., Beverly, MA 01915 (978) 927-5402

Parking : The Beverly Depot restaurant had two van accessible handicapped parking spaces in front of the restaurant and three handicapped parking spaces on the side of the restaurant. There were curb cuts to allow access to the walkway to the restaurant, but from the parking area in front of the restaurant you need to cross over the commuter rail tracks, which may be difficult for a person using a wheelchair.

Entrances : The entrance door was wide enough for a person using a wheelchair and the door was easy to open. The threshold at the door was not easy to roll over. There was no ramp.

Seating : The path of travel appeared to be 3 feet wide in most areas. A person using a wheelchair could not easily maneuver between all tables, yet could get to many. There was an adequate amount of wheelchair accessible seating located in areas near other patrons. There was enough knee space under the table for a person using a wheelchair.

Restrooms : There were grab bars in the restroom. A person using a wheelchair would have enough room to maneuver into a stall and close the door for privacy. The soap and paper towel dispensers were within reach, but the handles on the faucet could not be used with a closed fist.

Communication : The restaurant offered no menus in Braille, large print or on cassette. No staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and did communicate directly with Surveyor and their guest.

Rating : 4. (rating points given for parking, seating, restrooms and service)

Brendon Crocker's Wild Horse Cafe - 392 Cabot St. , Beverly, MA 01915 (978) 922-6868

Parking : There is accessible parking close to the entrance, but no van-accessible HP space.

Entrance : The entrance was wide enough for a person using a wheelchair, the door was easy to open and there was room in the vestibule for a person in a wheelchair. There is a ramp with a gradual slope that has smooth, continuous, bottom and top railings.

Seating : The seating was fully accessible for a person using a wheelchair.

Restrooms : The gender-specific restrooms were fully accessible to a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The food was acceptable.

Rating : 5. (rating points given for handicapped parking, entrances, seating, restrooms and service.)

Date of Survey : 2004

Depot Diner - 23 Enon St. , Beverly , MA 01915 (978) 922-6200

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. There were no access aisles for those parking spaces. There was a space marked "van accessible" and this space did have an access aisle.

Entrances : The entrance was wheelchair accessible.

Seating : The path of travel did not appear to be 3 feet wide. A person using a wheelchair could not easily maneuver between tables. There was not an adequate amount of wheelchair accessible seating. There was not enough knee space under the tables for a person using a wheelchair.

Restrooms : There were fully accessible restrooms.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There was no Staff that could understand American Sign Language (ASL).

Service : The restaurant staff communicated with Surveyor directly.

Comments : This restaurant was busy and loud, which may be uncomfortable for some people with disabilities who need a quiet environment.

Rating : 4. (rating points given for entrances, restrooms and service.)

Date of Survey : January 2007

Garden City Pub - 21 Enon St. , Beverly , MA 01915 (978) 922-9018

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. There were no access aisles for those parking spaces.

Entrances : The doorway was wide and easy to open. The threshold is easy to walk/roll over.

Seating : A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were not accessible. The toilet area offered no grab bars. The door was heavy and hard to push open. The wastebasket was an obstacle to accessing other parts of the restroom.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There was not any staff that could understand American Sign Language (ASL).

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Comments : The food was excellent.

Rating : 3. (rating points given for entrances/ramps, seating, communication and service.)

Date of Survey : November 2006

Kame - 250 Cabot St. , Beverly , MA 01915 (978) 922-9333

Parking : There was on street parking with no handicapped parking spaces near the restaurant.

Entrances : The ground level entrance was wide enough for a person using a wheelchair to enter/exit the restaurant, but the door was too heavy to open.

Seating : The path of travel did not appear to be 3 feet wide between the tables that were positioned close together. The majority of the tables offered wheelchair accessible seating. There was enough room for a person using a wheelchair to sit comfortably at the tables.

Restrooms : The hallway leading to the restrooms was somewhat obstructed by shoes and plants. The restroom interiors featured grab bars on the side and behind back of the toilets. The grab bars were mounted level at approximately 36 inches above the floor. A person using a wheelchair could easily maneuver into the stall and close the door for privacy. The soap and paper towel dispensers were within reach for a person using a wheelchair. The faucet handles on the sink were easy to open and close.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were no staff members that could understand American Sign Language (ASL).

Service : The Surveyor did not feel respected by the staff. It was hard for the Surveyor to communicate effectively with the staff. English was not the staff's first language.

Rating : 1. (rating point given for restrooms.)

Date of Survey : December 2006

Not Your Average Joe's - 45 Enon St. , Beverly, MA 01915 (978) 927-8950

Parking : There was handicapped parking that was located closest to the entrance and the space appeared to be eight feet wide. There was an access aisle what was approximately five feet wide with diagonal stripes and there was a curb cut providing access to the sidewalk leading to the entrance.

Entrance : The entrance door was wide enough for a person using a wheelchair, the door was easy to open and the threshold was easy to walk/roll over.

Seating : The seating was fully accessible to a person using a wheelchair.

Restrooms : The restrooms were accessible to a person using a wheelchair.

Communication : Menus were available in Braille, but not on large print or on cassette. There was one ASL interpreter on staff.

Service : The restaurant personnel were polite and treated the Surveyor courteously.

Comments : The Surveyor was very impressed with all aspects of the restaurant and staff. The surveyor would recommend this restaurant to all people with and without disabilities.

Rating : 6. (rating points were given for parking, entrance, seating, restrooms, communication and service)

Date of Survey : August, 2006

Pickled Onion - 355-357 Rantoul St. , Beverly, MA 01915 (978) 232-3973

Parking : There was on street handicapped parking that near the entrance and the space appeared to be eight feet wide.

Entrance : The entrance door was wide enough to accommodate a person using a wheelchair, the door was easy to open and the threshold was easy to walk/roll over.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The restrooms were not accessible to a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor directly and respectfully.

Comments : The Surveyor would only recommend this restaurant to people with disabilities if they did not require the use of a restroom.

Rating : 4. (rating points were given for parking, entrance, seating and service)

Date of Survey : August, 2006

Danvers

Brutole - 67 Newbury St. , Danvers , MA 01923 (978) 777-6633

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. The handicapped spaces appeared to be 8 feet wide with a curb cut in front of the access aisle. There was no van accessible handicapped parking space.

Entrances : An accessible walkway led to the easily opened entrance door, which was wide enough for a person using a wheelchair to enter. The threshold was easy to roll over. In the vestibule there was enough room for a person using a wheelchair to enter the first door and then open the second door.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : There was a unisex bathroom that was fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were staff, however, that could understand American Sign Language (ASL) and were certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 6. (rating points given for parking, entrances, seating, restrooms, communication and service.

Date of Survey : July 19, 2005

Calitri's- Rt. 1 South, Danvers, MA 01915(978) 777-1266

Parking : There was accessible parking but access aisles were not adequate and there was no van accessible parking space.

Entrance : The entrance was wide enough for a person using a wheelchair and the doors could be opened with minimal effort. There was a wheelchair lift, not a ramp, to access the restaurant.

Seating : The seating was fully accessible for a person using a wheelchair.

Restrooms : The accessible unisex restroom only had one grab bar on the side of the toilet (not behind toilet) and the grab bar was not mounted level. The soap and paper towel dispensers were not within reach for a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The service was good and so was the food.

Rating : 3. (rating points given for entrances, seating, and service)

Date of Survey : March 2, 2005

Chili's Bar and Grill - 10 Newbury St., Danvers , MA 01923 (978) 777-0750

Parking : There was ample accessible parking directly in front of the door including 1 van accessible space. They had access aisles and curb cuts.

Entrance : There were two doors easily opened with a vestibule that provided easy access over a flat threshold.

Seating : The entire restaurant is one level. There was not a majority of non-fixed (table) seating and in the bar there were no tables low enough for a person using a wheelchair.

Restrooms : There were H P stalls in the restrooms, which were spacious. The grab bar on the sidewall of the toilet in the ladies room was non-existent at the time of the survey.

Communication : Large print menus were available but not in Braille or cassette. There were no ASL interpreters on staff.

Service : The wait staff spoke directly to the Surveyor and provided good service.

Comments : Management was very willing to make improvements where needed and ILCNSCA's Community Access Advocacy Team (CAAT) will follow up with Chili's.

Rating : 4. (rating points given for parking, entrances, communication and service)

Date of Survey : January, 2003

Danversport Yacht Club- 161 Elliott St., Danvers , MA 01923 (978) 774-8621

Parking : Accessible parking was very good. It was closest to the entrance, wide enough and had the proper access aisle. There was also a "Van Accessible" marked spot with proper access aisle.

Entrance : The entrance was wide enough but it was a double door. The doors were easy to open, opened into a vestibule that would accommodate a wheelchair user and had a threshold of less than half an inch.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The bathrooms were accessible and met all requirements.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The staff was respectful, communicated directly with me and met my disability related needs.

Comments : This was a wonderful restaurant. There was plenty of room, excellent service and the food was wonderful. The luncheon was also inexpensive.

Rating : 5. (rating points given for parking, entrances, seating, restrooms, and service)

Date of Survey : 2004

Four 66 Pub & Grill- 466 Newbury St. , Danvers , MA 01923 (978) 774-9662

Parking : There was handicapped parking located closest to the entrance. The handicapped spaces appeared to be 8 feet wide. There was an access aisle approximately 8 feet wide with diagonal stripes. There was space available for a wheelchair accessible van but there were no signs designating the area.

Entrances : The walkway to the door was accessible. The entrance door was wide enough for a person using a wheelchair to enter and the door was easy to open. However, the threshold was 2 inches high which would be difficult to walk or roll over, and the vestibule was not large enough for a person using a wheelchair to enter the first door completely and then open the second door.

Seating : The path of travel throughout the restaurant was 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of seating located near other patrons. There was plenty of knee space under the tables.

Restrooms : The unisex bathroom for people with disabilities was fully accessible.

Communication : The restaurant offered a large print menu. There were no menus in Braille or on cassette. None of the restaurant staff understood American Sign Language.

Service-Restaurant personnel communicated directly with the Surveyor and were respectful.

Rating : 5. (rating points given for parking, seating, restrooms, communication, and service)

Date of Survey : August 9, 2005

Hardcover - 15A Newbury St. Route 1 North, Danvers, MA 01923 (978) 774-1223

Parking : There was accessible parking near the entrance. There is no HP "van accessible" space available.

Entrance : The doorway is wide and easy to open. No ramp is needed.

Seating : A person in a wheelchair would have no problem in this restaurant.

Restrooms : The grab bars are fine but the toilet seats are too low and the soap and paper towels are not within reach.

Communication : The restaurant has no menus with Braille, large print or on cassette. No ASL interpreters are available.

Service : Restaurant personnel were courteous and respectful.

Comments : The restaurant is beautiful with a wonderful salad bar. The portions are big and the menu is varied.

Rating : 4. (rating points given for parking, entrance, seating and service.)

Date of Survey : 2004

Kelly's Roast Beef- Endicott St., Danvers , MA 01923 (978) 777-1290

Parking : The accessible parking was great. The spaces were closest to the entrance and the access aisles would allow van access.

Entrance : The entrance was easy to get through with a wheelchair.

Seating : Travel between tables is possible and there is an adequate amount of accessible seating locations.

Restrooms : The bathrooms were fully accessible.

Communication : Menus were available in large print but not in Braille or on cassette. There were no ASL interpreters on staff.

Service : The service and food was good.

Rating : 6. (rating points given for parking, entrances, seating, restrooms, communication and service)

Date of Survey : May, 2004

Mandarin Buffet - 139 Endicott St. , Danvers, MA 01923 (978) 774-8588

Parking : There was handicapped parking that was located closest to the entrance and the space appeared to be eight feet wide. There was an access aisle what was approximately five feet wide with diagonal stripes and there was a curb cut in front of the access aisle.

Entrance : The entrance door was wide enough for a person using a wheelchair, the door was easy to open, and the threshold was easy to walk/roll over.

Seating : The tables in the seating area were very close together and the aisles were less than three feet wide, making access difficult for a person using a wheelchair..

Restrooms : The restrooms were accessible to a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the surveyor respectfully.

Comments : The surveyor found he had trouble understanding the restaurant staff, as there was a language barrier. The surveyor did find the food enjoyable.

Rating : 4. (rating points were given for parking, entrance, restrooms and service)

Date of Survey : August, 2006

New Brothers Restaurant and Deli- 31 Maple St., Danvers, MA 01923 (978) 750-0100

Parking : There was handicapped parking in the rear of the building near the entrance that was eight feet wide with an access aisle with diagonal stripes and also a van-accessible space.

Entrances : The entrance door was wide enough for someone using a wheelchair, the door was easy to open and there was no threshold.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The grab bars near the toilet were accessible and placed according to regulations. A person in a wheelchair could maneuver into the stall and close the door for privacy. There was a trash receptacle too close to the sink that prevented the Surveyor from accessing the soap and paper towel dispensers.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully.

Comments : This restaurant served cafeteria style. Staff members were willing to assist Surveyor and carried food trays to Surveyor's tables.

Rating : 4. (rating points were given for parking, entrances, seating and service)

Date of Survey : May 8, 2006

Nick & Tony's Saltwater Cafe - 29 Andover St., Danvers , MA 01923 (978) 750-6630

Parking : Lots of accessible parking was available.

Entrance : The entrance door was wide, light and a person using a wheelchair could easily turn in the vestibule. The entrance threshold was less than 1/2 inch high.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : Grab bars met the accessibility requirements and the soap and paper dispensers were within reach.

Communication : The menus were not in Braille, large print or on cassette. But there were restaurant staff who are ASL certified available.

Service : Personnel treated Surveyor respectfully and met his/her disability needs.

Rating : 6. (rating points given for parking, entrance, seating, restrooms, communication and service)

Date of Survey : November, 2002

Outback Steakhouse - Route 114, Danvers, MA 01923 (978) 532-4280

Parking : Accessible parking was close to the entrance but the van accessible parking spot was not marked as such.

Entrance : The front entrance was level but the door was heavy to open for someone using a wheelchair. However, staff hold door open for all guests upon arrival.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The restrooms were mostly wheelchair accessible except that the soap and paper towels couldn't be easily reached.

Communication : Menus were not available in Braille, large print or on cassette.

Service : The service was very good and the staff was very friendly.

Comments : Overall, the surveyor would recommend this as a disability friendly restaurant,

Rating : 3. (rating points given for parking, seating and service)

Date of Survey : May, 2002

Supino's - 250 Newbury St. , Danvers , MA 01923 (978) 774-0707

Parking : There was handicapped parking with the handicapped parking spaces located closest to the entrance. There were access aisles for those parking spaces. There was a space marked "van accessible" but there was no 8 foot access aisle for that space.

Entrances : There was a ramp with a gradual slope leading to an accessible entrance. There was a level landing at the top and bottom of the ramp. The doorway was wide and easy to open.

Seating : The path of travel within the restaurant appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were no staff members that could understand American Sign Language (ASL).

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 5. (rating points given for handicapped parking, entrances/ramps, seating, restrooms, and service.)

Date of Survey : December 2006

Sylvan Street Grille- 12 Sylvan St. , Danvers, MA 01923 (978) 774-1724

Parking : Accessible parking and a van accessible space with proper access aisles are available. The parking is close to the ramp leading to an accessible entrance.

Entrance : The front entrance offered easy passage for someone in a wheelchair.

Seating : Much of the seating is located in an accessible area, but wheelchair users cannot access some tables.

Restrooms : The restrooms were fully accessible.

Communication : This restaurant has menus in large print but not in Braille or cassette. There were no ASL interpreters on staff.

Service : The staff was friendly and the service was good.

Comments : Surveyor considers Sylvan Street Grille as a disability friendly restaurant

Rating : 5. (rating points given for parking, entrances, restrooms, communication and service)

Date of Survey : January, 2005

Tequila's - 80 Newbury St. , Danvers , MA 01923 (978) 774-3300

Parking : Accessible parking was closest to the accessible entrance that was located on the left hand side of the building. There was no "Van Accessible" marked spot.

Entrance : The door was wide enough but awkward to open for a person using a wheelchair. The ramp had a gradual slope with level landings at the top and bottom. There were top and bottom railings that were smooth and continuous.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The bathrooms were accessible with properly installed grab bars. Faucets were easily operated with a closed fist and soap and paper towel dispensers were within reach for a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The staff was respectful, communicated directly with Surveyor and met his disability related needs.

Rating : 4. (rating points given for parking, seating, restrooms and service)

Date of Survey : 2004

TGI Friday's- Route 1 North, Danvers, MA 01923(978) 777-7483

Parking : Accessible parking was close to the entrance and featured a van accessible space.

Entrance : The level front entrance leads to a spacious vestibule but the doors would be difficult to open for persons with mobility limitations.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : There was a fully accessible unisex bathroom.

Communication : Menus were not available in Braille, large print or on cassette.

Service : The service and staff were very good.

Comments : Overall, the Surveyor would recommend this as a disability friendly restaurant.

Rating : 4. (rating points given for parking, seating, restrooms, and service)

Date of Survey : June, 2002

Essex

Blue Marlin Grille - 65 Eastern Ave. Essex, MA 01929 (978) 768-7400

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. There were no access aisles for those parking spaces. There was a space marked "van accessible" and there was an access aisle for this space.

Entrances : The entrance was wheelchair accessible.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There was a staff person that could understand American Sign Language (ASL) and was certified ASL interpreter.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 5. (rating points given for handicapped parking, entrances/ramps, seating, restrooms, communication, and service.)

Date of Survey : January 2007

Fortune Palace - 97-99 Main St. , Essex, MA 01929 (978) 768-7233

Parking : There was handicapped parking near the entrance, but there was no access aisle with diagonal stripes. The van accessible space was not marked, but it did have an access aisle with diagonal stripes.

Entrance : There was a ramp with a gradual slope, but it did not have a five-foot square landing nor two railings. The entrance door was wide enough for a person using a wheelchair to maneuver through and was easy to open. The threshold was easy to walk/roll over.

Seating : Seating was completely accessible to a person using a wheelchair.

Restrooms : The grab bars on the side and back of the toilet did not appear to be mounted 36 inches above the floor, they were not mounted level and the path to them was not easily accessible. A person using a wheelchair could not maneuver into the stall and close the door for privacy. The soap and paper towel dispensers were not within reach for a person using a wheelchair, but the faucet handles could be used with a closed fist.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully, communicated directly and met all disability needs.

Comments : The bathroom was inadequate for a person using a wheelchair.

Rating : 2. (rating points were given for seating and service.)

Date of Survey : January, 2006

Periwinkles - 74 Main St. , Essex, MA 01929 (978) 768-6320

Parking : There was handicapped parking available close to the entrance.

Entrance : The entrance door was wide enough for a person using a wheelchair to maneuver through, but the door was not easy to open and the threshold was not easy to walk/roll over.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : There was no grab bar behind the toilet and the one on the side is not easily accessible. A person who uses a wheelchair cannot maneuver into the stall and close the door for privacy. The restroom was narrow.

Communication : Menus were not available in Braille, or on cassette, but they were available in large print. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor politely.

Comments : The Surveyor would recommend this restaurant only to mobile people, including people who are visually impaired or blind, but not to people who use a wheelchair or cane.

Rating : 4. (rating points were given for parking, seating, communication and service)

Date of Survey : February 28, 2006

The Village Restaurant - Main St. , Essex, MA 01929 (978) 768-6400

Parking : There were accessible parking spaces located closest to the door with an access aisle. There was no van accessible space.

Entrance : The restaurant entrance was level. There was plenty of space to get through the easily opened door and the vestibule.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The unisex accessible restroom had properly mounted grab bars and ample space within. They have soap and towel dispensers that were reachable and faucets that could be used with a closed fist.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant staff communicated directly with the Surveyor.

Comments : The restaurant was excellent which lead to a great recommendation by the Surveyors.

Rating : 5. (rating points given for parking, entrances, seating, restrooms, and service.)

Date of Survey : January, 2003

Windward Grille - 109 Eastern Ave., Essex, MA 01960 (978) 768-0050

Parking : There was handicapped parking at the restaurant that was located closest to the entrance. The parking space appeared to be 8 feet wide. There was an access aisle approximately 8 feet wide.

Entrance : The entrance door was wide enough for a person using a wheelchair and was easy to open. The threshold was easy to roll over. There was a ramp with a gradual slope. There were level landings at the bottom and the top of the ramp. The railings were smooth and continuous.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating with tables that had enough knee room underneath and located near other patrons.

Restrooms : There was a unisex accessible restroom. There existed only one grab bar to assist in accessing the toilet. It was mounted level and approximately 36 inches above the floor. A person using a wheelchair could easily maneuver within the restroom. The soap and paper towel dispensers were reachable. The faucets were automatically operated.

Communication : The restaurant didn't offer menus in Braille, large print or on cassette. No staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and communicated with Surveyor directly.

Rating : 4. (rating points given for parking, entrances, seating and service)

Date of Survey : August 31, 2005

Woodman's - 121 Main St. , Essex, MA 01929 (978) 768-6451

Parking : There was handicapped parking located nearest to the entrance. The parking space appeared to be 8 feet wide. There was an access aisle approximately 8 feet wide with diagonal stripes. There was a van accessible handicapped parking space with an access aisle.

Entrances : The entrance door was wide enough for a person using a wheelchair and easy to open. The threshold was easy to roll over.

Seating : The path of travel inside the restaurant appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant had a menu board that had large legible print but offered no handheld menus in large print, Braille or on cassette. No restaurant staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor politely and communicated with patrons directly.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : August 2, 2005

Gloucester

Alchemy Cafe and Bistro - 3 Duncan St. , Gloucester, MA 01930 (978) 281-3997

Parking : There was handicapped parking, though it was located a block away from the restaurant. There was no van accessible handicapped parking.

Entrance : The entrance door was wide enough for to accommodate a person using a wheelchair, the door was easy to open, and the threshold was easy to walk/roll over.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The restrooms were completely accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel addressed the Surveyor directly and treated Surveyor respectfully.

Comments : The food was great and also different. The prices were great, especially for lunch, and it was a great atmosphere.

Rating : 4. (rating points were given for entrance, seating, restrooms and service.)

Date of Survey : July, 2006

The Causeway Restaurant - 78 Essex Ave. , Gloucester , MA 01950(978) 281-5256

Parking : There was no handicapped parking available at this restaurant. Customer parking was in a boat yard across the street.

Entrances : There was a step up to enter the restaurant and there was no ramp for access into the restaurant. The entrance door appeared to be 3 feet wide. The door was easy to open.

Seating : The path of travel appeared to be 3 feet wide. There would be an adequate amount of wheelchair accessible seating located in an area near other patrons if someone in a wheelchair could actually enter the restaurant.

Restrooms : There was a fully accessible unisex bathroom.

Communication : The restaurant did not offer menus in Braille, large print, or on cassette. None of the restaurant staff understood American Sign Language.

Service : Restaurant personnel were pleasant and treated Surveyor respectfully.

Rating : 3. (rating points given for seating, restrooms and service.)

Date of Survey : May 16, 2005

Gloucester House - 7 Seas Wharf, Gloucester, MA 01930(978) 283-1812

Parking : There was only one accessible parking space and it was not properly marked with a sign and it was not a van accessible parking space.

Entrance : The entrance was wide enough but the door was heavy to open. The ramp was easily accessed but there was only one railing, no bottom railing.

Seating : The seating was fully accessible for a person using a wheelchair.

Restrooms : The restrooms did have a small obstacle near the entrance to each restroom but the inside of the restrooms was accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The service was decent and the Staff was nice. The seafood was great.

Rating : 3. (rating points given for seating, restrooms and service)

Date of Survey : 2004

Halibut Point - 289 Main St. , Gloucester, MA 01930 (978) 281-1900

Parking : Near the entrance of the restaurant there was only on-street parking. There was a municipal lot across the street, which had two designated handicapped spots. These spots were not van accessible.

Entrance : The entrance door was wide enough for a person using a wheelchair to maneuver through and the door was easy to open. There was a ramp at the side of the building that led to the entrance, and there was an additional ramp available in the summer that leads to the patio.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The grab bars were placed appropriately and a person using a wheelchair could maneuver in the restroom, but the soap and paper towel dispensers were not within reach of a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor courteously.

Comments : The establishment meets handicapped requirements, but minimally. To the Surveyor, prices seemed high.

Rating : 3. (rating points were given for entrance, seating and service)

Date of Survey : February 25, 2006

Passports - 110 Main St. , Gloucester, MA 01930 (978) 281-3680

Parking : There was one handicapped parking space near the entrance. It was on-street parking. It did not appear to be eight feet wide, and was not van- accessible.

Entrance : The entrance door was wide enough for a person using a wheelchair to maneuver through, the door was easy to open and the threshold was easy to walk/roll over. There was a ramp with a gradual slope, but it did not have a five- foot square level landing or useable railings.

Seating : Seating was completely accessible to a person using a wheelchair.

Restrooms : The grab bars on the side and back of the toilet were approximately 36 inches above the floor, they were mounted level and the path to them was easily accessible, but a person in a wheelchair could not maneuver into the stall and close the door for privacy. The soap and paper towel dispensers were within reach for a person using a wheelchair and the handles could be used with a closed fist. There were no other obstacles in the restroom.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully, communicated directly and met all disability needs.

Comments : The Surveyor suggests that a customer with a mobility disability call before going the restaurant in order to insure that the handicapped accessible entry door is unlocked.

Rating : 2. (rating points were given for seating and service)

Date of Survey : January, 2006

White Rainbow - 65 Main St. , Gloucester , MA 01930 (978) 281-0017

Parking : The restaurant had one handicapped parking space on the street in front of the restaurant. There was a curb cut to allow access to the restaurant. There were no van accessible parking spots.

Entrances : Entrance through the door was wide enough for a person using a wheelchair to enter the restaurant's bar area. The doorknob could not be used with a closed fist. There was no ramp.

Seating : The path of travel from the bar area to the dining area was not accessible due one step separating the areas. Within the dining area the path of travel appeared to be 3 feet wide. A person using a wheelchair could maneuver between tables. There was an adequate amount of wheelchair accessible seating located in areas near other patrons. There was enough knee space under the table for a person using a wheelchair.

Restrooms : The restrooms were not accessible.

Communication : Restaurant menus were not in Braille, large print or on cassettes. No restaurant staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and did communicate directly with Surveyor.

Rating : 2. (rating points given for seating and service)

Date of Survey : January, 2006

Hamilton

The Black Cow - 16 Bay Rd. , South Hamilton, MA 01982 (978) 468-1166

Parking : Parking was available, but there was no handicapped parking available. There was a strip mall across the street with available parking, but it was quite a distance away.

Entrance : The accessible entrance was on the side of the building, but there were no signs posted to indicate this. The handicapped entrance led right into the restaurant and the doorway was fully accessible.

Seating : The seating was fully accessible to a person using a wheelchair, as there were tables with movable chairs.

Restrooms : The restrooms were accessible to a person using a wheelchair.

Communication : Menus were not available in Braille, on large print or on cassette. There was no ASL interpreter on staff. The restaurant staff did offer to read the menu to the Surveyor.

Service : The restaurant personnel spoke directly to the Surveyor and were respectful.

Comments : Remember that the accessible entrance was on the side of the building.

Rating : 4. (rating points were given for entrance, seating, restrooms and service)

Date of Survey : Fall, 2006

Ipswich

Ithaki - 25 Hammatt St., Ipswich, MA 01938 (978) 356-0099

Parking : There was handicapped parking located closest to the entrance and the space appeared to be eight feet wide with a useable access aisle.

Entrance : The entrance door was wide enough for a person using a wheelchair, the door was easy to open and the threshold was easy to walk/roll over.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The restrooms were not accessible to a person using a wheelchair because there were many obstacles, such as chairs and highchairs in the hallway leading to the restroom. Once inside the restroom, there were other moveable obstacles, such as a trash barrel and a highchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully.

Comments : The Surveyor would only recommend this restaurant to people with disabilities if the restaurant staff were to remove obstacles in and around the restroom.

Rating : 4. (rating points were given for parking, entrance, seating and service.)

Date of Survey : April, 2006

Lynn

Blue Moon - 707 Western Ave. , Lynn, MA 01905 (781) 599-4968

Parking : There was handicapped parking available and those spaces were the closest spaces to the entrance. The spaces appeared to be 8 feet wide. However, there were no access aisles and no van accessible parking spaces.

Entrances : The entrance door was easy to open and was wide enough for a person using a wheelchair to enter over the flat threshold. Although there was no vestibule and no ramp, they were not needed as there was a level surface leading up to the entrance door.

Seating : The path of travel between tables appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was space available for wheelchair accessible seating but it was not located in an area near other patrons. There was enough knee space under the table for a person using a wheelchair.

Restrooms : There were no grab bars in the toilet stalls. A person using a wheelchair could not easily maneuver into a stall and close the door for privacy. The soap and paper towel dispensers were not within reach for a person using a wheelchair. The faucet handles on the sink could not be easily opened or closed.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were restaurant Staff that understood American Sign Language (ASL) and were certified as ASL interpreters.

Service : Restaurant Staff were kind and treated Surveyor with respect, communicating directly with Surveyor.

Rating : 3. (rating points given for entrances, communication, and service)

Date of Survey : May 3, 2005

Gulu Gulu Cafe- 55 Central Sq., Lynn, MA 01902 (781) 848-5967

Parking : There was no handicapped parking for this restaurant.

Entrances : The ground level entrance was wide enough for a person using a wheelchair and the door was easy to open. The entrance vestibule did not have enough room for a person using a wheelchair to enter the first door completely and then open the second door.

Seating : The path of travel within the restaurant appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There weren't any at the time that could understand American Sign Language (ASL) and were certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 4. (rating points given for entrances/ramps, seating, restrooms, and service.)

Date of Survey : November 2006

Jade Pacific - 101 Lynnfield St. , Lynn, MA 01904 (781) 598-9569

Parking : There were no handicapped parking spaces.

Entrances : There was a ramp with a gradual slope leading to an accessible entrance. There was a level landing at the top and bottom of the ramp. The doorway was wide and easy to open.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There wasn't any staff that could understand American Sign Language (ASL).

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 4. (rating points given for entrances/ramps, seating, restrooms, and service.)

Date of Survey : December 2006

La Vigna Ristorante Italiano - 2 Essex St., Lynn, MA 01902(781) 598-4800

Parking : There was no handicapped parking available.

Entrance : The entrance door was three feet wide, the door was easy to open, the threshold was easy to walk/roll over, and the vestibule allowed room for a person in a wheelchair to enter and maneuver to the next door.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The restrooms were on the second floor and were inaccessible to someone using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel served the Surveyor directly and respectfully.

Rating : 3. (rating points were given for entrances, seating and service)

Date of Survey : March, 2006

The Porthole Pub - 98 Lynnway, Lynn, MA 01902(781) 595-7733

Parking : There was accessible parking for those spaces closest to the door; however, there were no access aisles or curb cuts and you must travel up a steep driveway to access ramp. Although there was a ramp, it did not have a gradual slope nor was there a 5'x5' landing at its top and bottom; it did have smooth and continuous railings. The ramp was not easily accessible because it was on a hill and slopes down before getting to the door.

Entrance : The entrance door was difficult to open. The threshold was easy to get through and there was a vestibule large enough for wheelchair entry.

Seating : Even though the majority of tables were non-fixed, the lower seating section had stairs so a person using a wheelchair could only sit in the upper bar section.

Restrooms : The entrance to the bathroom was narrow and hard to get through, and the accessible stall in the restroom only had one grab bar on the side wall, no grab bar on the back wall. The soap and paper towel dispensers were not reachable for a person using a wheelchair nor could the faucet be used with a closed fist.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The Surveyor was communicated with directly and the service was great.

Comments : The food was great, the service was great but accessibility issues may limit visitation by patrons with disabilities.

Rating : 1. (rating point given for service)

Date of Survey : January, 2003

Lynnfield

The Naked Fish - 213 Broadway, Lynnfield, MA 01940(781) 586-8300

Parking : Accessible parking was located closest to the entrance and there were appropriate access aisles at the spaces. However there was not a van accessible space.

Entrance : The entrance door was wide enough for a wheelchair user to enter and the door was easy to open. There was a ramp but it did not have a level landing at the top and bottom of the ramp.

Seating : Maneuvering around the restaurant was easy and there was plenty of non-fixed seating.

Restrooms : The restrooms were fully accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : Service was great and the food was Cuban.

Rating : 4. (rating points given for parking, seating, restrooms, and service)

Date of Survey : 2004

Restaurant Mediterranean - 24 Broadway, Lynnfield, MA 01940 (781) 595-9100

Parking : There was handicapped parking. There were no access aisles for those parking spaces. There was not a space marked "van accessible".

Entrances : The entrance was accessible.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were staff, however, that could understand American Sign Language (ASL).

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Comments : This restaurant was disability friendly. The people were wonderful and the food was great.

Rating : 5. (rating points given for entrances/ramps, seating, restrooms, communication, and service.)

Date of Survey : December 2006

Manchester-by-the-Sea

Cala's - 7 Beach St . , Manchester-by-the-Sea, MA 01944 (978) 525-3304

Parking : The handicapped parking available was one block away from the restaurant and the space did not appear to be eight feet wide.

Entrance : The entrance door was wide enough for a person using a wheelchair to maneuver through, the door was easy to open and the threshold was easy to walk/roll over.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : There were several baby seats blocking the path to the restroom. The sink was too high for a person using a wheelchair and the paper towel dispenser was blocked by a bench.

Restrooms : Restrooms were not accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel addressed the Surveyor directly, but ignored the Surveyor's menu requests based on food allergies.

Comments : There was only street parking available. A person in a wheelchair could not access the restrooms. The food was excellent, somewhat expensive, and the atmosphere was hip and artistic.

Rating : 2. (rating points were given for entrances and seating)

Date of Survey : Spring, 2006

Marblehead

Flynnies on the Avenue - 28 Atlantic Ave. , Marblehead, MA 01945 (781) 639-2100

Parking : There was one handicapped, on-street parking spot across from the restaurant on a busy street.

Entrance : The entrance door was wide enough for a person using a wheelchair, but the door was not easy to open. The threshold was easy to walk/roll over and there was room to maneuver a wheelchair in the vestibule.

Seating : The path of travel appeared to be less than 3 feet, and there was not an adequate amount of accessible seating.

Restrooms : The restrooms were not accessible. There was no access leading to the restroom, no grab bars in the restroom, a person using a wheelchair could not maneuver into the stall and close the door for privacy, and there were other obstacles in the restroom. The soap and paper towel dispensers were within reach for a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully.

Comments : The Surveyor would not recommend this restaurant because it was not wheelchair-friendly.

Rating : 1. (rating points were given for service)

Date of Survey : April, 2006

Middleton

Angelica's- 49 So. Main St., Middleton, MA 01949(978) 750-4900

Parking : There was accessible parking and it was closest to the door but the access aisles were not adequate. There was no van accessible parking space.

Entrance : The ramp to the restaurant did not have a gradual slope, which would pose difficulty for a person using a wheelchair. The entrance door was wide enough but the door was too heavy.

Seating : The path of travel between the seats was not conducive to a person using a wheelchair. There was adequate accessible seating dispersed among other patrons.

Restrooms : The unisex accessible restroom was small and not accessible for a person using a wheelchair who would not be able to close the door for privacy. This restroom only had one grab bar on the side of the toilet (not behind toilet). The soap and paper towel dispensers were within reach for a person using a wheelchair, though the faucet could not be accessed with a closed fist.

Communication : There was no menu in Braille, large print or on cassette. This restaurant was not recommended unless the person in a wheelchair goes with someone to help him or her.

Service : The Surveyor did not comment on the service.

Rating : 1. (rating point given for service)

Date of Survey : 2004

Gavens - 119 S. Main St., Middleton, MA 01949 (978) 774-0500

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. There were access aisles for those parking spaces. There was a space marked "van accessible".

Entrances : There was a ramp with a gradual slope leading to an accessible entrance. There was a level landing at the top and bottom of the ramp. The doorway was wide and easy to open.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille or cassette. The menus did have large print. There was Staff that could understand American Sign Language (ASL) and were certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 6. (rating points given for handicapped parking, entrances/ramps, seating, restrooms, communication, and service.)

Date of Survey : November 2006

Siam Grill - 242 South Main St. , Middleton, MA 01949 (978) 777-1902

Parking : This restaurant was located in a strip mall with no accessible spaces near restaurant and no HP "van accessible" spaces.

Entrance : The doorway was wide and easy to open.

Seating : There was an adequate amount of wheelchair accessible seating with easy movement between tables.

Restrooms : There was a fully accessible unisex bathroom.

Communication : The restaurant had no menu in Braille, large print or on cassette and no ASL interpreters were available.

Service : Staff did communicate directly with you and were respectful.

Comments : Service was prompt and friendly. There were large portions of Thai food.

Rating : 4. (rating points given for entrance, seating, restrooms, and service)

Date of Survey : Spring, 2004

Peabody

Arties Place - 117 Lynnfield St. , Peabody, MA 01960 (978) 531-0069

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. There were no access aisles for those parking spaces. There wasn't a "van accessible" handicapped parking space.

Entrances : This restaurant had a ground level entrance. The threshold at the door was easy to roll over for a person using a wheelchair. The door itself was difficult to open.

Seating : The path of travel would allow a person using a wheelchair to easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were no Staff members that could understand American Sign Language (ASL) and were certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 4. (rating points given for entrance, seating & tables, restrooms, and service.)

Date of Survey : November 2006

Bennigan's - 71 Newbury St. , Peabody, MA . 01960 (978) 535-2932

Parking : Accessible parking was very good. There were 3 accessible spots directly in front of the main entrance with proper curb cuts and signage. There was no "Van Accessible" marked spot.

Entrance : The exterior entrance opened directly into the restaurant. The door was wide enough and opened easily allowing good access.

Seating : There was about a 50-50 split between accessible tables and booths. Knee space under the tables would accommodate a wheelchair user. The restaurant was all on one level with no stairs with the exception of 3 steps leading into the bar area. There was however another entrance into the bar that was accessible. Seating in the bar area was comfortable for a wheelchair user.

Restrooms : The restrooms were fully accessible.

Communication : Menus were not available in Braille, large print or on cassette but the manager was going to look into it. There were no ASL interpreters on staff.

Service : The staff was respectful, communicated directly with me and met my disability related needs.

Comments : The service and food were excellent and Surveyor felt very comfortable dining there. The prices were also very reasonable.

Rating : 5. (rating points given for parking, entrances, seating, restrooms, and service.)

Date of Survey : 2004

Buddha's Tavern - 144 Washington St. , Peabody, MA 01960 (978) 977-9300

Parking : There was no designated handicapped parking available. General parking was available on the street.

Entrance : The entrance door was wide enough for a person using wheelchair and the door was easy to open, with a threshold that was easy to walk/roll over.

Seating : The seating was fully accessible to a person using a wheelchair.

Restrooms : The restrooms were fully accessible for a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The personnel treated the surveyor kindly and respectfully.

Rating : 4. (rating points were given for entrances, seating, restrooms and service.)

Date of Survey : March, 2006

Bugaboo Creek - 210 Andover St. , Peabody, MA 01960 (978) 538-0100

Parking : There was accessible parking near the beginning of the long gradually sloped walkway leading to the entrance.

Entrance : There was gradually sloped walkway leading to the entrance; people with mobility issues who cannot walk long distances should be aware of that. The entrance had a doorway that allowed easy passage.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The restroom was not fully accessible as there were no grab bars and the path of travel within the restroom was not easily maneuverable for a person using a wheelchair.

Communication : They do offer menus in Braille as well as in large print. There were no ASL interpreters on staff.

Service : The service was good.

Comments : The Surveyor who conducted this restaurant survey thought that the experience was very pleasant and would recommend this restaurant to others.

Rating : 5. (rating points given for parking, entrances, seating, communication and service)

Date of Survey : 2004

Capone's - 147 Summit St., Peabody, MA 01960 (978) 977-0520

Parking : Offers accessible parking but the spaces were not the closest spaces to the restaurant's entrance. There was no van accessible parking.

Entrance : The entrance was easy to maneuver through using a wheelchair, but the door was heavy.

Seating : The surveyor was seated at an easily accessible table among the other patrons but felt that many other tables were not easily accessible as there was not enough space to pass between other tables with a wheelchair.

Restrooms : There was an accessible unisex bathroom but the path to the bathroom was a difficult one as the bathroom entrance area was used for storage and staff belongings. The soap and paper towels were out of reach.

Communication : The restaurant did have a Braille menu. There were no ASL interpreters on staff.

Service : The service was good.

Comments : The staff seemed to be disability friendly and provided great service. The food was delicious.

Rating : 2. (rating points given for communication, and service)

Date of Survey : November, 2002

Carrabba's Restaurant - Newbury St., Peabody , MA 01960 (978) 535-3600

Parking : There were plenty of accessible parking spaces but they weren't the closest to the door. The space seemed to be 8' wide. There was no van accessible space.

Entrance : The entrance door was wide enough for a wheelchair and easy to open with a flat threshold. There was a vestibule that could be entered by a wheelchair before you get to the next door.

Seating : The majority of tables were non-fixed with easy maneuverability for a wheelchair user. Accessible seating was integrated with the other patrons of the restaurant.

Restrooms : The bathroom was good but the wall soap and paper towels were just placed on the sink.

Communication : Braille menus were available but none in large print or on cassette. There were no ASL interpreters on staff.

Service : The surveyor was communicated with directly.

Comments : The food was good and the prices reasonable.

Rating : 5. (rating points given for entrances, seating, restrooms, communication and service)

Date of Survey : January, 2003

Century House - 235 Andover St., Peabody, MA 01960 (978) 531-1410

Parking : There was HP parking close to the entrance but no HP "van accessible" parking.

Entrance : The doorway was wide and easy to open. There was a ramp with level landings at the top and bottom but the slope of the ramp is not gradual.

Seating : There was easy access to seating and tables. There was room under the table for knee space for someone using a wheelchair.

Restrooms : The restrooms were located through the bar and the path of travel was not wide. It may be difficult for larger wheelchairs to get to the restrooms. Grab bars were fine. The doors to the stall could be closed for privacy. Soap and paper towels were within reach. Handles on the faucet could be used easily.

Communication : There was no menu in Braille, large print or on cassette. There were no ASL interpreters available.

Service : Restaurant personnel treated you respectfully and directly.

Comments : Food was very good and the lunch menu was reasonably priced.

Rating : 3. (rating points given for parking, seating and service)

Date of Survey : 2004

China Corner - 9 Peabody Sq., Peabody, MA 01960 (978) 532-0333

Parking : There was no handicapped parking at the restaurant but there was a parking lot nearby with handicapped parking. There were curb cuts near the entrance door making the restaurant accessible. There were no van accessible handicapped parking spaces.

Entrances : The entrance door was wide enough for a person using a wheelchair and the door was easy to open. The threshold at the door was not easy to roll over. In the vestibule, there is not room enough for a person using a wheelchair to enter the first door completely and then open the second door.

Seating : The path of travel within the restaurant appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair seating at tables with enough knee space under the table and near other patrons.

Restrooms : There were no grab bars in the restroom. A person using a wheelchair would not have enough room to maneuver into a stall and close the door for privacy. The soap and paper towel dispensers were not within reach and the handles on the faucet were hard to use.

Communication : The restaurant offered no menus in Braille, large print or on cassette. No staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor politely.

Rating : 2. (rating points given for seating and service)

Date of Survey : September 14, 2005

Rizzo's - 178 Lynn St., Peabody, MA 01960 (978) 531-2118

Parking : There was no handicapped parking space for this restaurant.

Entrance : The ground level entrance was wide enough for a person using a wheelchair to enter and the door is easy to open. The entrance vestibule did not have ample room for a person using a wheelchair to enter the first door completely and then open the second door.

Seating : The path of travel within the restaurant appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There were few wheelchair accessible tables. There was not enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were not accessible. The restrooms featured no grab bars for the toilet and hand washing necessities were hard to reach for a person with a disability.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were no staff members that could understand American Sign Language (ASL) and were certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Comments : Surveyor would not recommend this restaurant to people with disabilities based on the fact that there is no handicapped parking and the restrooms were inaccessible.

Rating : 2. (rating points given for entrances and service.)

Date of Survey : November 2006

Joe's American Bar and Grill - 210 Andover St., Peabody, MA 01960 (978) 532-9500

Parking : Parking was excellent. It had a van accessible space with an 8 ft. access aisle located nearest to the entrance.

Entrance : The restaurant's entrance was easy to get through with a spacious vestibule.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The bathrooms were very accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The food was delicious and the service was wonderful.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : 2004

Qdoba Mexican Grill - Andover St., Peabody, MA 01960 (978) 818-6232

Parking : There were 2 eight feet wide handicapped parking spaces closest to the entrance. There was an access aisle with a curb cut. There was a space marked "van accessible".

Entrance : The entrance was wheelchair accessible but the door was hard to open.

Seating : The path of travel within this counter service restaurant appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, or on cassette. A large print menu was provided and there were staff that could understand American Sign Language (ASL) but were not certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 5. (rating points given for handicapped parking, seating & tables, restrooms, communication and service.)

Date of Survey : January 2006

Sophia's @ Peabody Marriott Hotel - 8A Centennial Dr., Peabody, MA 01960 (978) 977-9708

Parking : There was handicapped parking with accessible spaces closest to the entrance. The handicapped spaces appeared to be 8 feet wide with an access aisle that appeared to be 8 feet wide. There were signs indicating van accessible handicapped parking spaces.

Entrance : The entrance door was wide enough for a wheelchair user and was easy to open. The entrance was ground level with a flat threshold. In the vestibule, there was enough room for a person using a wheelchair to enter completely before opening the second door.

Seating : The path of travel appeared to be 3 feet wide. There was an adequate amount of wheelchair accessible seating located near other patrons and a person using a wheelchair could easily maneuver between tables. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant offered no menus in Braille, large print or on cassette. No restaurant staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and met Surveyor's disability-related needs.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : August 9, 2005

Tennessee BBQ Ribs - 260 Andover St., Peabody, MA 01960 (978) 977-9977

Parking : The handicapped parking was located closest to the restaurant and it appeared to be 8 feet wide, but it had no access aisle. There was no van accessible space.

Entrance : The entrance door was wide enough for a person using a wheelchair to maneuver through and the door was easy to open. There was a vestibule that would allow a person using a wheelchair to enter and open the first door completely before opening the second door.

Seating : The seating was completely accessible to a person using a wheelchair. While there were several booths, there were many tables with moveable seats.

Restrooms : The restrooms were completely accessible once inside, but there were obstacles near the restroom's entrance.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully.

Comments : The food was great and very inexpensive, considering the portion size.

Rating : 4. (rating points given for entrances, seating, restrooms and service.)

Date of Survey : July 28, 2006

Wardhurst - 31 Lynnfield St. , Peabody, MA . 01960 (978) 531-9730

Parking : The accessible parking at the Wardhurst was located closest to ramp to the accessible entrance.

Entrance : The ramp and entrance were accessible.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : There was a fully accessible unisex restroom with ample space inside.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : Restaurant staff was respectful to the needs of the individual with a disability.

Comments : Overall, the Surveyor would recommend this restaurant.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : November, 2001

Reading

Bear Rock - 26 Walker Brook, Reading, MA 01867 (781) 942-1051

Parking : There was handicapped parking with the handicapped parking spaces closest to the entrance. There were access aisles for those parking spaces. There was a space marked "van accessible" and there was an 8 ft. access aisle for this space.

Entrance : The entrance was accessible and the door was easy to open.

Seating : The path of travel appeared to be 3 feet wide, as a person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There were no staff persons that could understand American Sign Language (ASL) and were certified ASL interpreters.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 5. (rating points given for handicapped parking, entrances/ramps, seating & tables, restrooms, and service.)

Date of Survey : January 2007

Rockport

My-Place-By-the-Sea - Bearskin Neck, Rockport, MA 01966 (978) 546-9667

Parking : There was accessible public parking with HP signs at the end of the Wharf near the restaurant. There was no HP "van accessible" space.

Entrance : There were two entrances. The main entrance had steps but there was a fully accessible entrance to the right of the main entrance. There was a ramp with a gradual slope leading to the accessible entrance. The doorway was wide and easy to open.

Seating : A person using a wheelchair could easily maneuver between tables. There was room under the table for knee space for someone using a wheelchair.

Restrooms : There was an accessible unisex bathroom that was private and roomy. The grab bars were properly placed. Soap and paper towels were within reach. Handles on faucets were easy to use.

Communication : The menus were not in Braille, large print or on cassette. There was one staff that understood ASL but was not certified as an ASL interpreter.

Service : Restaurant personnel treated Surveyor with respect and communicated with Surveyor directly.

Comments : The Ocean surrounded most of the restaurant, providing excellent views. You could both see and smell the wonderful sea air from five differently decorated rooms.

Rating : 5. (rating points given for parking, entrance, seating, restrooms, and service)

Date of Survey : 2004

Rowley

The American Barbecue - 5 Railroad Ave., Rowley , MA 01969 (978) 948-2626

Parking : There was handicapped parking with the HP space closest to the entrance. However, the HP space did not appear to be eight feet wide nor was there an access aisle. There was no "van accessible" HP space. The parking lot was not paved. It was covered with crushed stone which was packed down. It was fairly difficult to roll a wheelchair through but a scooter or power chair would be OK.

Entrance : The entrance door was wide enough for a wheelchair. The door was easy to open and the threshold was easy to roll over. The vestibule was not large enough for a wheelchair to enter completely before opening the next door. There was a ramp with a gradual slope. There were five foot level landings at top and bottom of the ramp. There were railings that were smooth and continuous.

Seating : The path of travel appeared to be three feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was plenty of knee space under the table for a person using a wheelchair.

Restrooms : The grab bars on the side and in back of the toilets were mounted about 36 inches above the floor. The path of travel was easily accessible. A person using a wheelchair could maneuver into the stall and close the door for privacy. The paper towel dispenser was reachable but the soap dispenser was hard to reach. The handles on the faucet were easy to use. The flush control was on the wrong side of the toilet and the mirror was too high.

Communication : The restaurant does not offer menus in large print, Braille or on cassette but some restaurant staff could understand American Sign Language.

Service : The restaurant personnel treated Surveyor respectfully and communicated with Surveyor directly.

Rating : 4. (rating points given for entrances, seating, restrooms and service)

Date of Survey : 2004

Salem

Bella Pizza - 84 Highland Ave., Salem, MA 01970 (978) 745-1500

Parking : There was handicapped parking and these spaces were located nearest to the entrance. The handicapped parking space appeared to be 8 feet wide with proper access aisle. There was a curb cut in front of the access aisle. There was also a van accessible parking space with an access aisle.

Entrances : The entrance door was wide enough for a person using a wheelchair to enter and the threshold was easy to roll over. The door was difficult to open and the vestibule did not have room enough for a person using a wheelchair to enter the first door completely and then open the second door.

Seating : The path of travel inside the restaurant did not appear to be 3 feet wide and a person using a wheelchair could not maneuver easily between tables. There was some wheelchair accessible seating located near other patrons.

Restrooms : There was no restroom available to the public.

Communication : The restaurant did not offer menus in alternate formats and none of the staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and met the disability related needs of the Surveyor.

Rating : 2. (rating points given for parking and service)

Date of Survey : August 10, 2005

Bella Verona - 107 Essex St., Salem, MA 01970(978) 825-9911

Parking : There was no handicapped parking available.

Entrance : The entrance door was not accessible to a person using a wheelchair, and the door was difficult to open.

Seating : The seating area was not accessible to a person using a wheelchair because there was inadequate space to maneuver between tables.

Restrooms : The restrooms were not accessible to a person using a wheelchair because there were stairs with no handrails leading to the restroom.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the surveyor respectfully.

Comments : This restaurant was not accessible to a person using a wheelchair.

Rating : 1. (rating point was given for service.)

Date of Survey : July 5, 2006

Bertini's - 284 Canal St. , Salem, MA 01970 (978) 744-1436

Parking : There was handicapped parking located closest to the entrance with 8-feet wide parking spaces. There was an access aisle. However, there was an obstacle in the access aisle that would prevent a wheelchair lift from being used. There was no curb cut needed because the entrance was on street level. There was no van accessible parking space.

Entrances : The entrance door was wide enough for a person using a wheelchair and the door was easy to open. The threshold was easy to roll over.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between the tables. There was adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were inaccessible. A person using a wheelchair could not enter through the door without assistance.

Communication : The restaurant did offer a menu in Braille, though not in large print or on cassette. None of the restaurant staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor courteously. The staff communicated directly with Surveyor.

Rating : 4. (rating points given for entrances, seating, communication and service)

Date of Survey : June 30, 2005

Capt's Waterfront Grill - 94 Wharf St. , Salem, MA 01970 (978) 741-0555

Parking : There was handicapped parking in the curbside strip for parking to the right of the entrance. There were also handicapped parking spaces across from the restaurant on Wharf Street.

Entrance : There was a slightly graded ramp to the left of the stairs leading to the entrance. The entrance door was wide enough for person using a wheelchair to easily enter and the door was easy to open. The threshold was easy to roll over and in the vestibule there was enough room for a person using a wheelchair to enter the first door completely and then open the second door.

Seating : The path of travel appeared to be 3 feet wide and a person using a wheelchair could easily maneuver between tables. There was an adequate amount of seating and it was located near other patrons. There was enough knee space under the table for a person using a wheelchair. There was an elevator to access the upper level.

Restrooms : There were grab bars on the side and in back of the toilet. The grab bars were mounted level and approximately 36 inches above the floor. The path of travel to the grab bars was not easily accessible. There were two trash barrels, one under the towel dispenser and the other under the sink that impeded access. A person using a wheelchair could maneuver into the stall and close the door for privacy. The soap and paper towel dispensers were within reach for a person using a wheelchair.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. None of the staff understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and met her disability-related needs. Restaurant staff communicated directly with the Surveyor.

Rating : 4. (rating points given for parking, entrances, seating, and service)

Date of Survey : June 16, 2005

Finz - Pickering Wharf, Salem, MA 01970 (978) 744-8485

Parking : There was accessible parking close to the door and it was properly marked. The space was not marked "van accessible" but it could accommodate a van.

Entrance : The entrance was wide enough for a person with a wheelchair and the doors could be opened with minimal effort.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The restrooms had no obstacles and everything was accessible.

Communication : Menus were available in large print but not in Braille or on cassette. There were no ASL interpreters on staff.

Service : The service and the food were great, and the waiter was considerate. The restaurant was highly recommended.

Rating : 6. (rating points given for parking, entrances, seating, restrooms, communication and service)

Date of Survey : 2004

Grapevine Restaurant - 26 Congress St., Salem, MA 01970 (978) 745-9335

Parking : There was no handicapped parking available.

Entrance : The entrance door was wide enough for a person using a wheelchair to easily enter, but the door was difficult to open.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The restrooms were completely accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully.

Comments : This restaurant was a little expensive, but a nice location for a special event.

Rating : 3. (rating points were given for seating, restroom and service)

Date of Survey : July 13, 2006

Lyceum - 43 Church St., Salem, MA 01970 (978) 745-7665

Parking : The handicapped parking was in the rear of the building. These spaces were located closest to that rear entrance. The handicapped parking spaces appeared to be 8 feet wide, but had no access aisles.

Entrance : There was no entry through the front door. The rear entrance was accessible and the door was wide enough for a person using a wheelchair to enter. The door was easy to open and there was a flat threshold. There was a ramp and the ramp appeared to have a gradual slope with 5 feet by 5 feet level landing at the top and bottom of the ramp. There was a railing on the ramp and its surface was smooth and continuous.

Seating : The path of travel appeared to be 3 feet wide so that a person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the table for a person using a wheelchair.

Restrooms : Soap and towel dispensers were not within reach for a person using a wheelchair. The handles on the faucet were hard to open and close. There were no obstacles to other parts of the restroom.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. None of the restaurant personnel could understand American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and met Surveyor's disability-related needs. Restaurant personnel communicated with surveyor directly.

Rating : 3. (rating points given for entrances, seating and service)

Date of Survey : January 4, 2006

The Old Spot - 121 Essex St. , Salem, MA 01970 (978) 745-5656

Parking : There was no handicapped parking near the entrance. Handicapped parking was available in the parking garage nearby, but it was a bit of a walk to the restaurant.

Entrance : The entrance door was wide enough for a person using wheelchair, the door was easy to open, the threshold was easy to walk/roll over and there was room to maneuver a wheelchair in the vestibule.

Seating : The path of travel appeared to be 3 feet wide inside the restaurant. There was an elevated seating section, but most of the seating could be accessed by people with mobility disabilities.

Restrooms : The restrooms were fully accessible with no barriers.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel served the Surveyor directly and respectfully.

Rating : 4. (rating points were given for entrances, seating, restrooms and service)

Date of Survey : June 28, 2006

Red's Sandwich Shop - 15 Central St., Salem, MA 01970 (978) 745-3527

Parking : There was no accessible parking, but street parking was available.

Entrances : At the time of this survey, the handicapped entrance, located on the left side of the front of the restaurant, was locked. Once opened, the handicapped entrance led directly into the seating area where restaurant personnel needed to move tables to allow entry to the restaurant. There was no ramp.

Seating : Once inside, the majority of the seating was accessible to a person using a wheelchair. Only a few tables were inaccessible.

Restrooms : The restrooms were fully accessible to a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor respectfully.

Rating : 3. (rating points were given for seating, restrooms and service)

Date of Survey : March 5, 2006

Rockafella's - 231 Essex St. , Salem, MA 01970 (978) 745-2411

Parking : There was limited street side public handicapped parking with an access aisle near the restaurant with no "van accessible" spaces.

Entrance : The accessible entrance door, located on the Essex St. side to the rear of the building, was wide enough for a wheelchair. There was an easy-to-roll-through doorway.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : Grab bars were fine. Soap and paper towel dispensers were within reach.

Communication : There were no menus in Braille or large print or on cassette. There were no ASL interpreters available.

Service : Personnel were respectful and disability friendly.

Comments : The atmosphere and food were outstanding. Great place to go and relax.

Rating : 5. (rating points given for parking, entrance, seating, restrooms and service)

Date of Survey : 2004

Salem Beer Works - 278 Derby St., Salem, MA 01970 (978) 745-2337

Parking : There was one on street handicapped parking space within steps of the restaurant, in front of Salem Wax Museum.

Entrance : The ramp had adequate handrails but the ramp surface slanted from left to right, contributing to the doorway's awkwardness to manage for people using wheelchairs.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : Restrooms were accessible except for a difficult-to-reach sanitary disposal box.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The Beer Works personnel were very accommodating and aimed to please disabled patrons.

Comments : This restaurant was good but use caution with regards to the entrance.

Rating : 3. (rating points given for parking, seating and service)

Date of Survey : May, 2002

Stromberg's - 2 Bridge St. , Salem, MA 01970 (978) 744-1863

Parking : This restaurant offered accessible parking with proper access aisles.

Entrance : There was a ramped entrance with a doorway offering easy passage for someone using a wheelchair.

Seating : There were non-fixed tables with enough knee space for a person using a wheelchair, but the maneuverability between tables for individuals in wheelchairs was a concern.

Restrooms : The restrooms were accessible.

Communication : Menus were available in Braille but not in large print or on cassette. There were no ASL interpreters on staff.

Service : Staff was very helpful.

Comments : The ILCNSCA would recommend this restaurant.

Rating : 5. (rating points given for parking, entrance, restrooms, communication, and service)

Date of Survey : December, 2001

Victoria Station - Pickering Wharf, Salem, MA 01970 (978) 745-3400

Parking : The restaurant did not have it's own parking lot but there were a few accessible on street parking spots nearby the walkway leading to the restaurant.

Entrance : The entrance posed some difficulty for a wheelchair user because of the high threshold and the heaviness of the door.

Seating : Maneuverability around the tables was fine, but tables lacked ample knee space underneath for a wheelchair user.

Restrooms : The restrooms were accessible.

Communication : Menus were available in Braille but not in large print or on cassette. There were no ASL interpreters on staff

Service : Staff was not very helpful.

Comments : ILCNSCA would recommend caution in choosing this restaurant for dining.

Rating : 4. (rating points given for parking, restrooms, communication, and service)

Date of Survey : December 12, 2005

Witches' Brew - 156 Derby St. , Salem, MA 01970 (978) 745-8717

Parking : There was handicapped parking next to the accessible entrance that appeared to be 8 feet wide, but there was no access aisle or van-accessible signage.

Entrance : The primary entrance door was not wheelchair accessible, but there was a secondary entrance on the right side of the building that was accessible. The door was easy to open and the threshold was easy to walk/roll over.

Seating : The seating was fully accessible to a person using a wheelchair, though in some places maneuvering a wheelchair was challenging.

Restrooms : The restroom was a fully accessible unisex restroom.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor kindly and respectfully.

Comments : Great food, large portions.

Rating : 4. (rating points were given for entrances, seating, restroom and service.)

Date of Survey : Spring, 2006

Saugus

Applebee's - 214 Broadway, Saugus, MA 01906 (781) 231-0137

Parking : Plenty of accessible parking spaces were available for cars and vans.

Entrance : The ramp had a gradual slope with level landings at the top and bottom, but the railings were not smooth. The door was wide and there was an easy threshold to roll over with ample turning space in the vestibule.

Seating : Maneuverability was adequate but there was not enough wheelchair accessible seating.

Restrooms : Grab bars were properly mounted on the side and in back of the toilet. Soap and paper towel dispensers were too high and the faucets were not easy to use.

Communication : This restaurant had a Braille menu but none in large print or on cassette. There were no ASL interpreters.

Service : Staff was respectful and pleasant.

Comments : Surveyor would not recommend this restaurant to people using wheelchairs.

Rating : 3. (rating points given for parking, communication and service)

Date of Survey : 2004

Border Cafe - 819 Broadway, Saugus, MA 01906 (781) 233-5308

Parking : The two accessible parking spaces were not the closest spaces to the entrance and there was no van accessible parking space.

Entrance : The entrance was plenty wide and the threshold was easy to walk/roll over.

Seating : The path of travel between the tables was not wide enough. There was enough space underneath the table for knee clearance. closed fist.

Restrooms : No obstacle in the person's way entering the bathroom.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The service was excellent. They seemed to be willing to work on changing to make their restaurant more accessible.

Rating : 3. (rating points given for entrances, restrooms, and service)

Date of Survey : 2004

Continental Restaurant - 266 Broadway, Saugus, MA 01906 (781) 233-2587

Parking : There was handicapped parking and it was closest to the accessible entrance to the bar/lounge area. The handicapped parking spaces appeared to be 8 feet wide with access aisles diagonally striped and 8 feet wide. There was a curb cut to access walkway leading to the entrance of the restaurant. There were no parking spaces marked van accessible.

Entrances : The lounge entrance door was wide enough for a person using a wheelchair to enter and threshold was easy to roll over. The lounge entry door was easy to open. The main door facing Rt. 1 was heavy and not easily opened.

Seating : The path of travel between tables appeared to be 3 feet wide and a person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. None of the restaurant staff understood American Sign Language.

Service : The restaurant staff treated Surveyor respectfully and met disability-related needs. The restaurant staff communicated directly with Surveyor.

Comments : Surveyor recommends entering restaurant via the lounge entrance on the right side of the restaurant.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : January 5, 2006

Donatello's Restaurant 44 Broadway St., Saugus, MA 01906 (781) 233-9975

Parking : There was handicapped parking available close to the entrance.

Entrance : The entrance door was at least 3 feet wide, the door was easy to open, the threshold was easy to walk/roll over, and there was room to maneuver a wheelchair in the vestibule.

Seating : The seating and tables were fully accessible.

Restrooms : The restrooms were mostly accessible, except that the soap and paper dispensers were not within reach for someone using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There was one person who understood ASL on staff (the Manager).

Service : The restaurant personnel treated the surveyor respectfully and service was good.

Rating : 5. (rating points were given for parking, entrance, seating, communication and service)

Date of Survey : May, 2006

Famous Dave's BBQ - 1143 Broadway, Saugus, MA 01906 (781) 233-1088

Parking : There was handicapped parking located closest to the entrance. The handicapped spaces appeared to be 8 feet wide with an 8 foot wide access aisle. There was a curb cut in front of the access aisle. There were no spaces marked "van accessible".

Entrances : The entrance door was wide enough for a person using a wheelchair to enter and the door was easy to open. The threshold was an easy roll over into the vestibule, which had enough room for a person using a wheelchair to enter completely and then open the second door.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of accessible wheelchair seating located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The restrooms were fully accessible.

Communication : The restaurant offered no menus in Braille, large print or on cassette. There was no staff who understood American Sign Language.

Service : Restaurant personnel treated Surveyor respectfully and communicated directly with this Surveyor.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : August 6, 2005

Hilltop Steak House - 855 Broadway, Saugus, MA 01906 (781) 324-9200

Parking : Accessible parking was close to the entrance, but with no van accessible space.

Entrance : The front entrance was ramped for easy passage for someone using a wheelchair.

Seating : There was an adequate amount of wheelchair accessible seating with easy movement between tables.

Restrooms : The restrooms were fully accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The service was good.

Comments : Overall, the ILCNSCA would recommend this Classic restaurant

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : Spring, 2002

Honey Baked Ham Cafe - 405 Broadway, Saugus, MA 01906(781) 233-9000

Parking : There was handicapped parking closest to the entrance and the space appeared to be eight feet wide

Entrance : The entrance door was wide enough for person who uses a wheelchair, the door was easy to open and the threshold was easy to walk/roll over.

Seating : The seating was completely accessible to a person using a wheelchair.

Restrooms : The restrooms were completely accessible to a person using a wheelchair.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The restaurant personnel treated the Surveyor directly and respectfully.

Comments : The service was very good.

Rating : 5. (rating points were given for parking, entrance, seating, restrooms and service.)

Date of Survey : August 25, 2006

Jimmy's Steer House - 114 Broadway, Saugus, MA 01906 (781) 233-8600

Parking : Very limited accessible parking.

Entrance : The entrance was accessible for a person using a wheelchair.

Seating : There was an adequate amount of wheelchair accessible seating with easy movement between tables.

Restrooms : Restrooms were fully accessible.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : Restaurant personnel were respectful.

Comments : The ILCNSCA would recommend this restaurant, but be aware of the handicapped parking and no menus in Braille, large print or cassette.

Rating : 4. (rating points given for entrance, seating, restrooms and service)

Date of Survey : Spring, 2002

Polcari's - 92 Broadway, Saugus, MA 01906 (781) 233-3765

Parking : The restaurant offered plenty of accessible parking with access aisles.

Entrance : The entrance and the ramp on the inside of the restaurant were accessible.

Seating : There was an adequate amount of wheelchair accessible seating with easy movement between tables.

Restrooms : The restrooms were fully accessible.

Communication : There was no alternate form of menus.

Service : The Staff treated the Surveyor very well. Service was great.

Rating : 5. (rating points given for parking, entrances, seating, restrooms and service)

Date of Survey : 2004

Swampscott

Hawthorne By-The-Sea - Humphrey St., Swampscott, MA 01907 (781) 595-5735

Parking : Accessible parking that was close to the entrance was available but no van accessible space.

Entrance : The front entrance was level and the doors posed no difficulty to open for persons with mobility limitations.

Seating : There was an adequate amount of wheelchair accessible seating with easy movement between tables.

Restrooms : The men's restroom offered accessible features inside although the door seemed narrow. The women's restroom was narrow and would not easily accommodate a person using a wheelchair, and it's wheelchair stall lacked grab bars.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The service was decent and respectful.

Comments : This restaurant was good but use caution with regards to the restrooms.

Rating : 4. (rating points given for parking, entrances, seating, and service.)

Date of Survey : July, 2002

Red Rock Bistro - 141 Humphrey St. , Swampscott , MA 01907 (781) 595-9339

Parking : Parking was limited to on street parking since they do not have a parking lot. There are 2 on street accessible parking spots near the restaurant, one of which was across the street.

Entrance : The entrance door was wide enough and easy to open allowing easy access.

Seating : There was an adequate amount of accessible seating and maneuverability between tables was good. Knee space under the tables would accommodate a wheelchair user.

Restrooms : The bathrooms were fully accessible. Adequate room and grab bars were provided. Faucets were easily operated with a closed fist and soap and paper towel dispensers were within reach for a wheelchair user.

Communication : Menus were not available in Braille, large print or on cassette. There were no ASL interpreters on staff.

Service : The staff was respectful, communicated directly with Surveyor and accommodated disability related needs.

Comments : The food was delicious and they have Jazz during their Sunday Brunch.

Rating : 5. (rating points given for parking, entrances, seating, restrooms, and service.)

Date of Survey : 2004

Wakefield

Bellinos Trattoria - 146 Lowell St., Wakefield, MA 01880 (781) 246-7666

Parking : There was handicapped parking located closest to the entrance. The handicapped parking did not have an upright sign indicating that it was a legal handicapped parking space. There were access aisles for those parking spaces.

Entrance : The entrance door was wide enough for a person using a wheelchair. The door did not have a lever handle. The threshold was easy to walk/roll over. There was a ramp. The ramp appeared to have a gradual slope with railings.

Seating : The path of travel appeared to be 3 feet wide. A person using a wheelchair could easily maneuver between tables. There was an adequate amount of wheelchair accessible seating and it was located near other patrons. There was enough knee space under the tables for a person using a wheelchair.

Restrooms : The soap and paper towel dispensers were within reach for a person using a wheelchair, but the faucet handles on the sink were not easy to open and close. The restrooms featured grab bars on the side and in back of the toilets. The grab bars were mounted level at approximately 36 inches above the floor. A person using a wheelchair could easily maneuver into the stall and close the door for privacy.

Communication : The restaurant did not offer menus in Braille, large print or on cassette. There was one staff person that could understand some American Sign Language (ASL) but was not as certified ASL interpreter.

Service : The restaurant staff communicated with Surveyor directly and sincerely.

Rating : 3 . (rating points given for seating, restrooms, and service.)

Date of Survey : February 2007